Store Policy

Incorrect Book/Damaged

You are eligible for a full refund of the purchase price, including original shipping costs, if your return is the result of an error on the part of Mystic Visions Publishing.  If purchased from another bookseller, see their respective refund, and return policies.  If you receive the incorrect book or if it arrives damaged, you will also be refunded return shipping equal to the original charge. To receive a refund, you must return your item directly to Mystic Visions Publishing within 30 days of the estimated delivery date and in the same condition you received it in.

  

Book Did Not Arrive

You are eligible for a full refund of the purchase price, including shipping costs, if your book hasn’t arrived as of the Estimated Delivery Date, up until 30 days past. If Mystic Visions Publishing provides tracking information indicating the book has arrived, the refund request is void. A refund request for the reason ‘item did not arrive’ will automatically complete 7 days after the refund request is initiated through your Mystic Visions Publishing account.

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In cases where the book is returned to Mystic Visions Publishing, the refund includes the book price only: incomplete address, unclaimed, returned to sender, or similar. Once a return/refund request has been canceled, you cannot submit another return/refund request.

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BOOKS SIGNED BY AUTHOR.

For any other reasons, there are no refunds available for books signed by the author.